At Silvand Arena, we value customer satisfaction and aim to ensure a smooth shopping experience. This Refunds and Returns Policy explains the conditions, time frames, and process for returns and refunds.
Eligibility for Returns
You may request a return if the product is received in a damaged, defective, or incorrect condition. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Return requests must be submitted within 7 days from the date of delivery.
Non-Returnable Items
Items that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for return. Products returned without a valid reason or outside the allowed return period may be declined.
Return Request Process
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Include your order number, product details, and a brief explanation of the issue. Our support team will review your request and provide further instructions.
Inspection and Approval
Once the returned item is received, it will be inspected within 3 to 5 business days. Approval or rejection of the return will be communicated to you via email.
Refunds
If your return is approved, the refund process will begin after inspection. Since we operate on cash on delivery only, refunds will be issued through an agreed-upon method such as bank transfer or store credit, depending on availability and customer preference.
Refunds are typically processed within 5 to 10 business days after return approval.
Replacement Option
In cases where a replacement is preferred and stock is available, a replacement item may be shipped instead of a refund. Replacement dispatch usually occurs within 3 to 7 business days after return approval.
Late or Missing Refunds
If you have not received your refund after 10 business days from approval, please contact us at [email protected] for assistance.
Changes to This Policy
Silvand Arena reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon being posted on our website.
Contact Information
For any questions or concerns regarding returns or refunds, please contact us at:
Email: [email protected]