Silvand Arena is committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are handled, processed, and shipped once they are placed on our website.
Order Processing
All orders placed on Silvand Arena are reviewed and confirmed before shipment. Orders are processed after successful order verification and confirmation. We operate on a cash on delivery basis only.
Once an order is prepared for shipment, customers may receive a confirmation message or notification with relevant shipping details.
Shipping Method
Orders are shipped using trusted logistics and courier partners to ensure secure handling and delivery. The choice of courier may vary depending on destination and operational requirements.
Delivery Address Responsibility
Customers are responsible for providing complete and accurate shipping information at the time of placing an order. Silvand Arena is not responsible for delivery issues resulting from incorrect or incomplete address details provided by the customer.
Order Tracking
Tracking information may be provided where available. Customers can use the provided tracking details to follow the progress of their shipment through the courier service.
Failed or Missed Deliveries
If a delivery attempt is unsuccessful due to customer unavailability or incorrect information, the order may be rescheduled or returned. In such cases, additional handling procedures may apply.
Damaged Packages During Shipping
If your package appears damaged upon delivery, please report the issue to us as soon as possible at [email protected] with supporting details. This helps us coordinate with the shipping partner and assist you promptly.
Changes to This Policy
Silvand Arena reserves the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon being posted on the website.
Contact Information
For questions or concerns related to shipping, please contact us at:
Email: [email protected]